Terms of Service

1. Agreement to Terms

By accessing and using the LUZA'S CULTURE website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. Please read these Terms carefully before using our services.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to use our website and make purchases. By using our services, you represent and warrant that you are of legal age to form a binding contract.

2.2 Account Registration

To make purchases, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account

2.3 Prohibited Uses

You agree not to use our website:

• For any unlawful purpose or to solicit others to perform unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, or laws
• To infringe upon or violate our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape

3. Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on our website is accurate, complete, reliable, current, or error-free.

3.2 Pricing

All prices are displayed in the currency specified and are subject to change without notice. We reserve the right to modify prices at any time. Prices do not include taxes, shipping, or handling charges unless otherwise stated.

3.3 Availability

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

4. Orders and Payment

4.1 Order Acceptance

Your order is an offer to purchase products from us. We reserve the right to accept or reject your order for any reason, including product availability, errors in pricing or product information, or fraud prevention.

4.2 Payment Terms

Payment must be received by us before we ship your order. We accept various payment methods as displayed during checkout. You represent and warrant that you have the legal right to use any payment method you provide.

4.3 Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it in accordance with our return policy.

5. Shipping and Delivery

Shipping terms, costs, and delivery times are provided during checkout. We are not responsible for delays caused by shipping carriers or customs. Risk of loss and title for products pass to you upon delivery to the carrier.

For detailed shipping information, please refer to our Shipping & Returns page.

6. Returns and Refunds

Our return policy is detailed on our Shipping & Returns page. Returns must be made within 30 days of delivery, and items must be in original condition with tags attached.

Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned items.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of LUZA'S CULTURE or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use our content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, LUZA'S CULTURE shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our services.

Our total liability to you for all claims arising from or related to the use of our services shall not exceed the amount you paid to us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless LUZA'S CULTURE and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of our services or violation of these Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which LUZA'S CULTURE operates, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: