LUZA - Luxury Clothing Store

1. Introduction

Welcome to LUZA'S CULTURE. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number, mailing address)
Payment information (credit card details, billing address)
Account credentials (username, password)
Order history and purchase preferences
Communication preferences and customer service interactions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

Processing and fulfilling your orders
Communicating with you about your orders, products, and services
Providing customer support and responding to inquiries
Sending marketing communications (with your consent)
Improving our website, products, and services
Preventing fraud and ensuring security
Complying with legal obligations
Analyzing website usage and trends

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.
Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

We use industry-standard encryption technologies and secure payment processing systems to safeguard your sensitive information, including credit card details.

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access: You can request access to your personal information.
Correction: You can update or correct your information through your account settings.
Deletion: You can request deletion of your personal information, subject to legal requirements.
Opt-Out: You can unsubscribe from marketing communications at any time.
Data Portability: You can request a copy of your data in a portable format.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, though this may affect website functionality.

For more detailed information about our use of cookies, please see our Cookie Policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.